Drainzilla Plumbing – SMS Privacy Policy

At Drainzilla Plumbing, we respect your privacy and are committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, and protect your information when you opt in to receive text messages from us.

1. Information We Collect

When you opt in to receive SMS communications, we may collect:Your nameMobile phone numberService address (if provided)Communication preferencesAny information you provide via text message

2. How We Use Your Information

We use SMS messaging to:Confirm appointments and service windowsProvide dispatch notifications and technician arrival updatesCommunicate regarding work orders and service requestsSend reminders, follow-ups, and important service-related updatesRespond to inquiries and customer support requestsWe do not use SMS for unsolicited marketing unless explicitly consented to.

3. Consent to Receive Messages

By providing your phone number and opting in, you consent to receive SMS messages from Drainzilla Plumbing. Message frequency may vary depending on your service activity.Message and data rates may apply.

4. Opt-Out Instructions

You may opt out of SMS communications at any time by replying:STOP to unsubscribeHELP for assistanceOnce you opt out, you will no longer receive SMS messages unless you re-enroll.

5. Data Sharing & Security

We do not sell, rent, or share your personal information with third parties for marketing purposes.Your information is only used internally or with trusted service providers necessary to deliver our services (such as scheduling or dispatch systems).We implement reasonable safeguards to protect your data.

6. Data Retention

We retain your information only as long as necessary to provide services and maintain business records, or as required by law.

7. Your Privacy Rights

You have the right to:Request access to your personal dataRequest corrections or updatesRequest deletion of your information (where applicable)

8. Contact Information

If you have any questions about this policy or your data, please contact:Drainzilla Plumbing
📧 workorders@drainzillaplumbing.com
📞 (562) 528-3090