SMS Privacy Policy

Drainzilla Plumbing SMS Privacy Policy

Effective Date: April 29, 2026

Drainzilla Plumbing (“Drainzilla,” “we,” “us,” or “our”) values your privacy. This SMS Privacy Policy explains how we collect, use, and protect your personal information in connection with our text messaging program. By opting in to receive SMS messages from us, you agree to the terms outlined here.

1. Information We Collect

When you opt in to receive text messages from Drainzilla Plumbing, we may collect:

  • Mobile phone number used to subscribe to our SMS program.

  • Consent data, such as the time, date, and method of your opt-in.

  • Interaction data, including message delivery, responses, and engagement.

  • Basic contact or service details you provide when booking appointments or requesting service.

2. How We Use Your Information

We use your information solely to:

  • Send service-related messages, such as appointment confirmations, reminders, job updates, and technician alerts.

  • Communicate about billing, payments, and service follow-ups.

  • Provide support and customer service responses.

  • Maintain records of consent to comply with legal and carrier requirements.

We will not use SMS consent or phone numbers for marketing unless you separately provide express written consent for promotional messages.

3. Message Frequency and Rates

Message frequency varies depending on your interaction and service activity.
Standard message and data rates may apply based on your wireless plan.

4. Opt-Out and Help

  • To stop receiving SMS messages, reply STOP to any message from us. You will receive a final message confirming your opt-out.

  • To get help, reply HELP or contact us using the information below.

5. Sharing and Disclosure

We do not sell or rent your personal information, mobile number, or SMS consent data.
We may share information only with trusted third-party providers that help us deliver text messages (e.g., telecommunications and scheduling platforms). These providers are bound by confidentiality obligations and may not use your data for their own purposes.

6. Data Retention and Security

We retain your SMS-related data only as long as necessary for service, legal, and compliance purposes.
Drainzilla uses reasonable technical and administrative safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection during transmission.

7. Your Rights

Depending on your location, you may have the right to:

  • Access or request deletion of your personal information.

  • Withdraw SMS consent at any time (by replying STOP).

  • Request correction of inaccurate information.

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, contact us to request deletion.

9. Changes to This Policy

We may update this SMS Privacy Policy periodically. Changes will be posted on our website and, if material, communicated via text message or email. Continued participation in our SMS program after updates constitutes acceptance of the revised policy.